Legal issues
For all legal questions related to the Company's business, you can contact us at: info@bitblock.hr, and for questions related to the processing of personal data, you can contact us at: osobnipodaci@bitblock.hr
Personal data protection policy
We attach particular importance to the protection of personal data.
Bitblock d.o.o. processes personal data in accordance with the General Data Protection Regulation (GDPR), applicable national legislation and other applicable regulations, especially in the field of prevention of money laundering and terrorist financing.
Our Privacy Notice details the following:
what categories of personal data we process,
for what purposes and on what legal basis,
How long do we keep the data?
With whom we share them.
what are the rights of users in relation to the processing of personal data.
Kriptomat’s Terms and Conditions
These Terms and Conditions govern the rights, obligations, and responsibilities between Bitblock d.o.o. and the user when buying and selling crypto-assets through the Kriptomat device.
The document explains in detail:
the method of buying and selling crypto-assets through the device,
business model and method of price formation,
the risks associated with crypto-assets and market volatility;
irrevocability of blockchain transactions and transfer of risk to the user,
liability of users and limitations of liability of the Company,
Complaint procedure;
applicable law and jurisdiction of the courts.
Cookie Policy
We strive to make the use of our website as safe and functional as possible. Bitblock d.o.o. uses cookies and similar technologies to ensure the proper operation of the site, system protection and anonymous analysis of traffictag.
Our Cookie Policy describes in detail:
what types of cookies we use (necessary and analytical),
on what legal basis and for what purposes we process technical data,
how you can manage your cookie consents and settings,
how long the data stored by the cookie is stored.
Declaration of Conflict of Interest
With this statement, Bitblock d.o.o. describes how it establishes, prevents, manages and discloses potential conflicts of interest in the provision of services related to crypto-assets. The document explains in which situations a conflict of interest may arise and what organizational and control measures the Company implements to protect clients and conduct business transparently.
The Declaration of Conflict of Interest describes in more detail:
- in which situations a conflict of interest may arise,
- what measures the Company implements to prevent and supervise them,
- how the Company acts if a conflict of interest cannot be completely avoided,
- How Kriptomat’s business model affects conflict of interest risk assessment.
Comercial Policy
In this Commercial Policy, Bitblock d.o.o. sets out the principles under which it exchanges crypto-assets for funds via Kriptomat devices, in accordance with Article 77(1) of Regulation (EU) 2023/1114 (MiCA). The document explains which users the Company does business with and how it provides the service. It also describes how the Company ensures transparency, equal treatment of users and compliance with regulatory requirements.
The Commercial Policy describes in more detail:
- the principles on which the Company’s commercial policy is based,
- user eligibility conditions and transaction limits,
- the categories of persons with whom the Company does not do business,
- how the service is provided under the OTC model and what information is shown to the user before a transaction is confirmed,
- how the Company publishes information on executed transactions,
- the cases in which the Company may refuse or terminate a transaction.
Price Determination Methodology
In this Price Determination Methodology, Bitblock d.o.o. describes how it sets the price of crypto-assets when exchanging crypto-assets for funds via Kriptomat devices, in accordance with Article 77(2) of Regulation (EU) 2023/1114 (MiCA). The document explains which elements make up the final price. It also describes how the Company ensures that the price is set transparently, objectively and equally for all users.
The Price Determination Methodology describes in more detail:
- how the market reference exchange rate is determined and which market sources are used,
- how the margin and the fixed fee are applied to the reference exchange rate,
- how the price is calculated, with worked examples for buying and selling crypto-assets,
- how long the offered price is valid and when it becomes final,
- how the Company manages price-related risks.
